Announcements
Who Can See Costs in TMetric Reports
In TMetric, access to the Costs column in reports depends on the user’s role in the workspace. This article explains who can view costs and where they appear. Role-based access to Costs: Workspace Owner – has full access and can see Costs in all reports.
How to Locate and Send TMetric Desktop Log Files
If you're experiencing issues with the TMetric Desktop app, our support team may ask you to send log files. These logs help our technical team investigate and resolve problems more effectively. Follow the steps below based on your operating system: For
Start Timer Button Not Showing in an Integrated App
If the Start Timer button from TMetric is not appearing in one of the supported web apps (such as Google Calendar, Trello, Jira, etc.), it’s likely due to the integration being disabled in the extension settings. Follow the steps below to verify and enable
Why TMetric Desktop App Shows 100% Activity
If your TMetric Desktop app is displaying 100% activity for each time entry, even when this doesn't reflect your actual activity level, follow the steps below to fully reinstall the application. This will help resolve any potential issues caused by corrupted
Troubleshooting: Screenshots Are Not Being Captured
If screenshots are not being recorded for your team members in TMetric, there are a few key settings and permissions to verify. Follow the steps below to ensure everything is configured correctly. 1. Ensure Screenshot Capturing is Enabled in Workspace
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Start Timer Button Not Showing in an Integrated App
If the Start Timer button from TMetric is not appearing in one of the supported web apps (such as Google Calendar, Trello, Jira, etc.), it’s likely due to the integration being disabled in the extension settings. Follow the steps below to verify and enable
How to Locate and Send TMetric Desktop Log Files
If you're experiencing issues with the TMetric Desktop app, our support team may ask you to send log files. These logs help our technical team investigate and resolve problems more effectively. Follow the steps below based on your operating system: For
The Difference Between Purchased Seats and Active Users in TMetric
TMetric’s subscription model is based on the number of seats (user licenses) you purchase—not the number of users actively working in your workspace. This means you are billed for the total number of seats, regardless of how many are currently in use.
Auto-assign Projects and Tags from Google Calendar
Events that arrive via the built-in Google Calendar integration appear on the Time page with only the event name; TMetric cannot auto-assign a project or tags. Please add a feature where project and tags can auto-import based on past entries; I would
Mini desktop timer (always on top)
Clockify's desktop app has a "mini timer" feature (see screenshot) that reduces the app's size so that you can keep it "always on top" without it getting in the way. At its smallest size, the TMetric Desktop app is way too big to always keep on top, so